Shipping policy
DELIVERY TIMES
Orders placed before 1:45 PM are processed the same day. Orders placed after that time will be processed on the next business day in Barcelona. We do not ship on Fridays in order to preserve the highest product quality. Orders placed between Thursday afternoon and Sunday will be processed first thing on Monday, or on the next business day in Barcelona.
Standard delivery usually takes 24 to 48 hours from the date the order is placed. However, delivery times may be extended in exceptional circumstances or in cases of force majeure.
If the customer is not available at the time of delivery, the courier company will contact them to arrange a second delivery attempt. If delivery cannot be completed, the parcel will be returned to origin, and the customer will be responsible for any shipping and return handling costs.
Customers may change their selected delivery date by contacting us through the order comments box or via our official contact channels.
ORDER TRACKING
Once your order has been handed over to the courier, we will send you a dispatch confirmation email including your tracking number, so you can follow your shipment on the courier’s website.
DELIVERY OPTIONS AND SHIPPING RATES
SPAIN
IN-STORE PICKUP
Customers selecting this option may collect their order from our Sants or Les Corts stores by presenting their order number at pickup. For same-day orders, please contact us directly. Please note that all orders may require one day of preparation.
STANDARD SHIPPING
Free on orders over €45. Otherwise, a €12 shipping fee applies within mainland Spain. Deliveries are made from Tuesday to Friday.
LOCAL EXPRESS DELIVERY
€15 per delivery within a 5 km radius of our Sants store, located at 78 Olzinelles Street, Barcelona. Orders are delivered within up to 24 hours, from Monday to Friday.
PORTUGAL
MAINLAND - STANDARD SHIPPING
Free on orders over €65. Otherwise, a €12 shipping fee applies.
Delivery within 2 to 4 business days.
AZORES AND MADEIRA - STANDARD SHIPPING
€40 per shipment.
Delivery within 2 to 4 business days.
FRANCE
€30 shipping fee applies.
Delivery within 2 to 4 business days.
BELGIUM, GERMANY, ITALY, LUXEMBOURG AND THE NETHERLANDS
€45 per shipment.
Delivery within 2 to 4 business days.
AUSTRIA AND DENMARK
€48 per shipment.
Delivery within 2 to 4 business days.
CANCELLATIONS AND RETURNS
Once an order has been confirmed by Bombonería Pons, cancellations and returns cannot be accepted except in the following cases:
- Incorrect order delivered: Bombonería Pons or the courier has delivered a product different from the one ordered by the customer.
- Damaged or defective product: the product has arrived in poor condition and sufficient photographic evidence is provided for verification.
The following will not be considered manufacturing defects:
- Whitening or changes in the shine of chocolate or other elements caused by sudden temperature changes due to improper storage of the product.
Returns are also not accepted if delivery could not be completed within the established timeframe due to the recipient's absence, as the product may no longer be at the correct temperature.
Before a customer exercises their right to cancel, Bombonería Pons may review the reasons involved and propose solutions that may better address the issue.
If you have any questions, please contact our Customer Service team:
- Phone: 93 332 70 46.
- Email: tienda@bomboneriapons.com
- Customer service hours: Monday to Friday, 9:00 AM to 4:00 PM.